AI could cut two-thirds of UK retail jobs
Publish Time: 14 Nov, 2025

Automation and AI could drastically reduce jobs at one of the UK's largest online retailers. Buy It Direct, which employs over 800 staff, predicts more than 500 positions may be lost within three years, as AI and robotics take over office and warehouse roles.

Chief executive Nick Glynne cited rising national living wage and insurance contributions as factors accelerating the company's shift towards automation.

The firm has already started outsourcing senior roles overseas, including accountants, managers and IT specialists, in response to higher domestic costs.

HM Treasury defended its policies, highlighting reforms in business rates and international trade deals, alongside a capped corporation tax at 25%.

Meanwhile, concerns are growing across the UK about AI replacing jobs, with graduates in fields such as graphic design and computer science facing increasing competition from technological advancements.

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