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AI agents redefine customer service efficiency
13 Nov, 2025
CX goes AI-first: NiCE's acquisition of Cognigy signals a major customer service inflection point
31 Jul, 2025
Generative AI will change customer service forever. Here's how we get there
18 Mar, 2024
Zoho's new customer service tool combines bots, human intervention
30 Jan, 2024
You can build your own customer service AI chatbot with this drag-and-drop tool
14 Aug, 2023
AI bots could soon become your new customer service agent
04 Aug, 2023
10 key customer service trends for 2022 and beyond
08 Sep, 2022
Chick-fil-A is quietly making a huge customer service change (cyclists may hate it)
11 Jun, 2022
Cisco Support honored by J.D. Power and TSIA Certifications for providing outstanding customer service
19 May, 2022
AI spending is rocketing, which means big changes ahead for shopping and customer service
18 Mar, 2022
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